Element 9 - Customers & Products:
We will assess, manage and communicate the hazards associated with BP's products.
We will communicate up to date information to help users and others handle our products
in a safe and environmentally responsible manner.
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Expectation 9.1
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Assessments are conducted for new products prior to marketing or distribution, to
identify health, safety and environmental hazards and risks associated with normal
use and foreseeable misuse.
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Expectation 9.2
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Periodic reassessments are conducted for all manufactured and re-branded products
and intermediate streams. This includes a review of adverse effects reported or
experienced by those handling these products.
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Expectation 9.3
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New uses or markets for existing products are evaluated to ensure that health, safety
and environmental hazards and risks are identified and addressed.
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Expectation 9.4
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Records of assessment, background information and conclusions are kept up-to-date
throughout the product's life and retained as appropriate.
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Expectation 9.5
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Up to date information on health, safety and environmental hazards and risks relating
to the use, storage, handling, transport and disposal of our products is available
to the workforce, customers and others. Material Safety Data Sheets (MSDS), labels
and other information are developed and issued to handlers and users in accordance
with legislative and customer requirements, and as information changes.
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Expectation 9.6
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A system exists to collect and review adverse effects reported or experienced by
those handling our products. Causes for concern are identified and actions are taken.
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Expectation 9.7
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An effective recall system exists for products where a defect could give rise to
health, safety or environmental hazards.
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Expectation 9.8
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A system is in place to respond on a 24-hour basis to emergency requests for product
health, safety and environmental information.
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