Element 9

Elements: 1 | 2 | 3 | 4 | 5 | 6 |7 |8 | 9| 10 | 11 | 12 | 13

Element 9 - Customers & Products:

We will assess, manage and communicate the hazards associated with BP's products. We will communicate up to date information to help users and others handle our products in a safe and environmentally responsible manner.

Expectation 9.1
Assessments are conducted for new products prior to marketing or distribution, to identify health, safety and environmental hazards and risks associated with normal use and foreseeable misuse.
Expectation 9.2
Periodic reassessments are conducted for all manufactured and re-branded products and intermediate streams. This includes a review of adverse effects reported or experienced by those handling these products.
Expectation 9.3
New uses or markets for existing products are evaluated to ensure that health, safety and environmental hazards and risks are identified and addressed.
Expectation 9.4
Records of assessment, background information and conclusions are kept up-to-date throughout the product's life and retained as appropriate.
Expectation 9.5
Up to date information on health, safety and environmental hazards and risks relating to the use, storage, handling, transport and disposal of our products is available to the workforce, customers and others. Material Safety Data Sheets (MSDS), labels and other information are developed and issued to handlers and users in accordance with legislative and customer requirements, and as information changes.
Expectation 9.6
A system exists to collect and review adverse effects reported or experienced by those handling our products. Causes for concern are identified and actions are taken.
Expectation 9.7
An effective recall system exists for products where a defect could give rise to health, safety or environmental hazards.
Expectation 9.8
A system is in place to respond on a 24-hour basis to emergency requests for product health, safety and environmental information.